We hope you never need to use our complaints service, but should the need arise, rest assured that we will act on your feedback appropriately and speedily.

If you are a customer and something has gone wrong, in the first instance please contact your Insurance Advisor for assistance.

If you are the broker/agent and need to contact us on behalf of a customer to make a formal complaint or to provide feedback, please contact  and we will review your comments swiftly. In some instances we will need to refer or redirect your feedback or complaint to our third party providers or Insurers; if this is the case we will notify you as soon as possible.

In the event that the customer remains dissatisfied with the outcome of a formal complaint the customer may escalate this to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. More information about the Financial Ombudsman Service can be found at

  • 2008 UK Broker Award
  • 2010 British Insurance Awards
  • 2011 UK Broker Award Finalist
  • 2013 UK Broker Award Winner
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  • Aviva